Warranty, Return and Exchange Policies

Warranty 

We offer a lifetime warranty on all our Kydex products.  The only situation we do not cover is user neglect (leaving your product on the dash of a car in the middle of a Texas summer, user modifications, etc).  If your product needs repair, we will repair it.  If it needs to be replaced, we will replace it.  Please email us at grayfoxstrategic@gmail.com with the order # to receive detailed instructions. Unauthorized returns will not be accepted and do not guarantee warranty work/replacement.

Returns
If you purchased an item directly from grayfoxstrategic.ca and would like to return it within 15 days, we can issue you a refund or store credit (less any shipping cost). There are NO restocking fees but return shipping costs are at the customer's expense. Returned items must be in perfect, un-used condition. Please email us at grayfoxstrategic@gmail.com with the order # to receive detailed instructions. Unauthorized returns will not be accepted and do not guarantee a refund.  All refunds and exchanges are issued at the discretion of Gray Fox Strategic. *No returns on custom orders*

Exchanges
If you purchased an item directly from grayfoxstrategic.ca and would like to exchange it within 15 days, we can make the exchange free of charge. Return shipping costs for the exchange are at the customer's expense. Items for exchange must be returned in perfect, un-used condition. Please email us at grayfoxstrategic@gmail.com with the order # to receive detailed instructions. Unauthorized returns will not be accepted and do not guarantee an exchange.  All refunds and exchanges are issued at the discretion of Gray Fox Strategic. *No exchanges on custom orders*