Warranty, Returns, Exchanges & Cancellations

Warranty

Products manufactured by Gray Fox Strategic are covered by a lifetime warranty against defects in materials and workmanship.

If we confirm that an issue is covered under warranty, we will replace the affected product.

What is not covered

The warranty does not cover damage or issues caused by:

• Neglect or misuse
• Improper storage
• Customer modifications
• Missing or lost parts

Examples include leaving a holster in a hot vehicle, cutting or reshaping the product, or losing a retention screw.

Submitting a warranty claim

Visit our Contact Us page to begin a warranty claim.

Please include your order number, proof of purchase, a description of the issue and clear photos of the product. We will review the information provided before asking you to ship anything to us.

Do not return a product without receiving instructions from Gray Fox Strategic. Unauthorized returns may not be accepted.

Warranty shipping

Customers are responsible for shipping the product to Gray Fox Strategic for approved warranty service.

Gray Fox Strategic will cover the cost of shipping the replacement product back to the customer.

Returns & Exchanges

Unmodified products purchased directly from Gray Fox Strategic may be returned or exchanged within 14 days of delivery.

To be eligible, the product must:

• Be in like-new condition
• Be unmodified and undamaged
• Include all original packaging and components
• Have been purchased directly from Gray Fox Strategic
• Not be a sale or clearance item

All returned products are inspected before a return or exchange is approved.

How to request a return or exchange

Visit our Contact Us page within 14 days of delivery and include your order number and the reason for your request.

We will provide return instructions and explain the next steps. Do not ship a product back without receiving authorization from Gray Fox Strategic.

Returns

Approved returns are subject to a 5% administrative processing fee.

Original shipping charges are non-refundable. Customers are responsible for the cost of returning the product and for any loss or damage that occurs before it is received by Gray Fox Strategic.

Approved refunds are processed to the original payment method after the returned product has been received and inspected.

Exchanges

Exchanges are not subject to the 5% administrative processing fee.

Customers are responsible for the cost of returning the original product and for the shipping cost of the replacement item.

Sale and clearance products

Sale and clearance products are final sale and are not eligible for return or exchange. Any applicable warranty coverage remains in effect.

Products purchased from another retailer

Products purchased from another retailer must be returned or exchanged through the original retailer and are subject to that retailer's policies.

Gray Fox Strategic cannot issue refunds for products that were not purchased directly from us.

Product Fit & Customer Responsibility

Gray Fox Strategic products are manufactured to the firearm, weapon-mounted light and other options selected when the order is placed.

Customers are responsible for confirming that the correct firearm, weapon-mounted light, Draw Side and other available options have been selected before completing their purchase.

Do not force a firearm into a holster if it does not appear to fit. First, confirm the selected configuration and fully loosen the retention screws before checking the fit again using an unloaded firearm.

Firearm variations, aftermarket components and customer modifications may affect compatibility. If you are unsure whether a product will fit your equipment, please Contact Us before ordering.

Normal contact between a firearm and holster may produce cosmetic wear over time. Cosmetic wear alone is not considered a defect in materials or workmanship.

Cancellations

Orders may be cancelled within two business days of being placed, provided production has not begun.

Approved cancellations are subject to a 5% administrative processing fee.

Please visit our Contact Us page as soon as possible and provide your order number. Cancellations may not be possible once production has begun.

If an order has already shipped, the Returns & Exchanges terms above will apply.