Shipping Policy

Production and Processing Times

Most Gray Fox Strategic products are made to order.

Our current production lead time is approximately five weeks before shipping. This allows us to manufacture and inspect each product before it leaves our facility.

Shipping time begins after production is complete. Production timelines may vary during periods of high demand or because of circumstances outside our control.

Shipping Rates and Delivery

Shipping costs are calculated at checkout based on the destination and available delivery service.

The amount shown before payment is the shipping charge applied to your order.

Delivery times provided by the carrier are estimates and begin after the order has shipped. Gray Fox Strategic cannot guarantee a specific delivery date once a package has been transferred to the carrier.

Tracking Information

You will receive a shipping confirmation email with tracking information once your order has shipped.

Tracking may take a short time to become active after the carrier receives the package.

Shipping Address Changes

Shipping addresses may be changed provided the order has not shipped.

Please visit our Contact Us page as soon as possible and provide your order number and the complete corrected address.

Once a package has shipped, an address change may no longer be possible.

Local Pickup

Ottawa-area customers may select Pickup during checkout when the option is available.

Please wait for your pickup confirmation email before coming to our facility. An appointment is not required, but a quick heads-up is appreciated because we do not operate a traditional storefront.

International Shipping

Gray Fox Strategic ships to most countries worldwide.

Some destinations cannot be served because of legal, carrier or trade restrictions. If you are unsure whether we can ship to your location, please Contact Us before ordering.

Duties, taxes and import fees

International customers are responsible for any duties, taxes, brokerage charges or import fees applied by the destination country.

These charges are not included in the product or shipping price paid to Gray Fox Strategic.

PO boxes and military addresses

Shipping availability depends on the destination and carrier services offered at checkout.

Enter the complete address during checkout. If no shipping option appears, please Contact Us before placing the order.

Delayed, Missing or Damaged Packages

Tracking has not updated

Tracking information may take time to update after the carrier receives a package.

If there has been no movement for several business days, contact the carrier first. If the carrier cannot assist, please Contact Us with your order number.

Package marked delivered but missing

Check around the delivery location, with other household members and with nearby neighbours before contacting the carrier.

If the package still cannot be found, open a delivery inquiry with the carrier and Contact Us with your order number and the carrier's reference information.

Package appears to be lost

Contact the carrier using the tracking number and request an investigation.

If the carrier confirms that the package is lost or cannot resolve the issue, please Contact Us with your order number and the carrier's reference information.

Package arrives damaged

Photograph the shipping box, shipping label, packaging and damaged product before discarding anything.

Then visit our Contact Us page and provide your order number and clear photos so we can review the issue and advise you on the next steps.